Frequently Asked Questions
Everything you need to know about shopping with Aguilar Shop.
Are all electronics sold at Aguilar Shop authentic and under warranty?
Yes, we only sell 100% authentic products sourced directly from authorized distributors. Every electronic device comes with a standard manufacturer's warranty, which typically ranges from 12 to 24 months.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories and manuals included. Please note that a restocking fee may apply to certain high-end components.
How long does shipping take for fragile tech items?
Standard shipping typically takes 3-5 business days. We use specialized protective packaging and reinforced boxes for all fragile electronics to ensure they arrive in perfect condition.
Do you offer technical support for setup and installation?
Absolutely. Our expert technical team is available via live chat and email to assist you with the initial setup, software updates, or troubleshooting of any device purchased from our store.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna and Affirm for larger tech purchases.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress directly through our carrier's portal.